Resound App

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Our lives have recently been altered, and we have all had to adapt to this ‘new normal.’ We can no longer go about our daily activities in the same way we used to.

Back in April, here at Berkeley Hearing Center, we had to think quick on our feet to adopt innovative new ways to continue to help our patients while also keeping everybody safe.

  1. Video: ReSound Smart 3D app: How to add a new Favorite. Length: 2:30 Added: Jun-4 Views: 293945. ReSound Smart 3D app: How to add a new Favorite.
  2. ReSound Control App. The ReSound Smart™ app enables you to control and personalize your hearing experience – intuitive and discretely. It is the first hearing aid app with a direct connection between your ReSound Smart hearing aids and your Android mobile device.
  3. Resound App Trouble. First, try closing the app and reopening it. Then, if needed, restart your phone. If this doesn’t help, delete the app and then download it again. Turn on “Demo Mode,” and then turn it off. Make sure that Bluetooth is enabled on the Smart/Smart 3D App. Go to your phone Settings, and scroll down, click on the Smart.

Resound Control app; ReSound Micro Mic: a discreet microphone that can stream the wearer’s voice directly into the hearing aid; ReSound Multi Mic: a clip-on microphone that will stream the voice. Apr 29, 2021 Resound Control app; ReSound Micro Mic: a discreet microphone that can stream the wearer’s voice directly into the hearing aid; ReSound Multi Mic: a clip-on microphone that will stream the voice.

If you haven’t already heard about our TeleAudiology appointments, it’s a new service that allows our patients to see us ‘virtually’ for advice, troubleshooting problems with their hearing aids, or even making changes to the hearing aid settings remotely.

A fantastic tool that aids this ‘virtual’ service is ReSound’s Remote & Live Assist features within the Smart/Smart 3D apps.

For our patients that wear ReSound hearing aids, this is a brilliant feature that allows their audiologist to remotely adjust and fine-tune their hearing devices from the comfort of their own home.

However, in using this feature with some of our patients, we have come across a few issues that hinder the app’s functionality.

These issues are usually easily solved by following step-by-step troubleshooting instructions to ensure the hearing devices successfully connect to both the patient’s cellphone and the ReSound app.

This article has detailed a few of the most common problems we have found when using this software and how to fix them.

You can also read the Remote Assist guide here.

How Do I Connect My Hearing Aids To My iPhone?

Well, I’m glad you asked! If you are connecting your hearing aid(s) to your device for the first time, here are the steps:

  1. Make sure your hearing aids are turned off by opening the battery door. If you have the latest model Quattro rechargeable hearing aid(s), put them in their charging case.
  2. Go to the “Settings” on your phone.
  3. Be sure to make sure that Bluetooth is on.
  4. Choose “Accessibility,” which can be found within the main settings menu for iPhones.
  5. Then, within accessibility, scroll down to “Hearing Devices” and touch that. The iPhone will begin searching for your hearing aid(s).
  6. Turn your hearing aid(s) on by closing the battery door or taking them out of the charging case. This puts the aid(s) into a ‘pairing’ mode for 2 minutes.
  7. [YOUR NAME] ‘s hearing device will pop up under the “Hearing Devices” menu at the top of the screen.
  8. Touch [YOUR NAME], and your iPhone will request that you “Pair” your devices. If you only have one hearing aid, it will ask you this once, and if you have two, it will ask you a second time; always choose to pair your device(s).
  9. Wait for 2 minutes before doing anything else with your phone to allow all the necessary communication to complete between your hearing aid(s) & iPhone.

And you’re done! Your hearing aid(s) should now be appropriately paired to your iPhone.

My Hearing Aids Were Already Paired, But They Won’t Connect

You may need to delete the pairing and start over. But before you do that, try these things first:

  • Turn your Bluetooth off and then on again to see if the hearing aid(s) connect properly.
  • Power down your iPhone completely and then turn it on again. Hearing aid manufacturers recommend powering down your iPhone at least once a week to reduce connection issues. This is achieved manually using the button(s) on the side of the phone but differs by the iPhone model. You can easily search on the internet to find out how to turn off your specific iPhone model using the buttons. Also, in the latest iOS, there is an easy way to turn your phone off:
  1. Go to the “Settings” on your phone.
  2. Go to “General” and scroll down to the very bottom, and press “Shut Down.”
  3. At the top of the screen, slide the button to the right to power off the phone.

Now turn your phone back on by pressing and holding the “Power” button (which is found on the right side or the top on older iPhone models) until the white Apple logo appears on the screen. Once the logo appears, you can let go of the button.

If you’ve already tried these things, but the hearing aid(s) still won’t connect, you will have to delete the original pairing and then re-pair them again.

Here are the steps to delete the pairing:

  1. Go to the “Settings” on your phone.
  2. Choose “Accessibility,” which can be found within the main settings menu for iPhones.
  3. Scroll down to “Hearing Devices” and choose that.
  4. The hearing aids in your name will appear at the top of the screen, but it will be ‘grayed out’ and say they are not connected. Choose or press on your name.
  5. At the bottom, press “Forget Device.
  6. Now power your phone down as noted above, and let it sit for about a minute before turning it back on.
  7. Once it is back on, follow the sequence for initially pairing hearing aids for the first time (see above)

Note: In my experience, you may need to redo steps 1-7 above for the iPhone to completely remove the previous pairing before attempting to pair the hearing aid(s) again.

My Hearing Aids Are Connected To The iPhone, But I Can’t Connect To The ReSound Smart/Smart 3D App

Sometimes properly paired/connected hearing aids won’t connect to the Smart/Smart 3D app.

The simplest way to address this issue is to close the app and then reopen it.

Closing apps is particular to each iPhone model, and a simple internet search will quickly find simple tutorials (many with videos) for your specific iPhone model.

Like the problem of previously paired hearing aids not connecting to the phone, you might need to power the iPhone down.

App

Another issue could be that the app is somehow in the “Demo” mode. To turn off “Demo” mode:

  1. Go in the ReSound Smart/Smart 3D app.
  2. Click on the “More” tab.
  3. Turn demo mode off.

Finally, as a last resort, you may have to delete the app and then reinstall it.

To delete an app, press and hold the app icon until all of the icons begin giggling. Each icon will have an ‘x’ attached to it. By pressing the ‘x,’ you will delete the app.

Once removed, go to the App Store to download the app again.

I Have An Android Device, And I’m Having Trouble With Wireless Streaming Or Phone Calls?

It’s important to know that only specific models using the Android operating system are capable of wireless audio streaming to ReSound hearing aids.

You can go to ReSound’s website to check if your Android phone is compatible.

Besides, phones must be running Android v10 or later. Before doing anything else, try restarting your phone. If that doesn’t work, delete the Resound Smart/Smart 3D app from your phone and reinstall it.

Then, reconnect your hearing aids IN the app. The Bluetooth pairing of ReSound hearing aids with Android phones is ALWAYS done in the app, NEVER in the phone’s Bluetooth area.

To that end, Android phones are very ‘friendly’ and will sometimes pair in the Bluetooth area on their own. If you’re having problems pairing, check the Bluetooth area of your phone and delete any pairing of the ReSound hearing aids.

If all of those things have still not solved the problem, there are two main ways to fix it:

Method 1
  1. Go to the Resound App and click on “MORE.”
  2. Turn “Demo Mode” on, then turn it off.
  3. The app will then search for the hearing aids.
  4. Next, you will need to restart your hearing aids.
  5. If your hearing aids use batteries, open and close the battery door.
  6. If your hearing aids are rechargeable, place your hearing aids in the charger and then take them out again after 10 seconds.
  7. Wait for your hearing aids to pair and then click continue.
Method 2
  1. Go to your Resound App.
  2. Click on the “MORE” tab.
  3. Click on “Pair new hearing aids.”
  4. Next, you will need to restart your hearing aids.
  5. If your hearing aids use batteries, open and close the battery door.
  6. If your hearing aids are rechargeable, place your hearing aids in the charger and then take them out again after 10 seconds.
  7. Your phone should find the hearing aids, and then an icon saying “Found Hearing Aids” will show up.
  8. Restart your hearing aids when prompted.
  9. Wait for pairing to complete, and then click continue.

Some Helpful Troubleshooting Information

Bluetooth/Wireless Tips

  • Always check to make sure your phone’s software is up to date! You will not always get a notification when a new update is ready to be installed, to make sure to check in your settings regularly.
  • Having too many other apps running can cause issues with the connection between your hearing aids and the app, so that might not work as well or run slower.
  • Refresh your Bluetooth connection every few days! All you need to do is turn it off and then back on.
  • As noted above, make sure to restart your phone at least once a week; this gives it a chance to close unused apps and background programs.

Resound App Trouble

  • First, try closing the app and reopening it.
  • Then, if needed, restart your phone.
  • If this doesn’t help, delete the app and then download it again.
  • Turn on “Demo Mode,” and then turn it off.
  • Make sure that Bluetooth is enabled on the Smart/Smart 3D App.
  • Go to your phone Settings, and scroll down, click on the Smart/Smart 3D App. And check to make sure Bluetooth is on.

The trouble with Wireless Streaming or Phone Calls (sound shifting from one ear to the other or only coming in one ear)

  • First, try restarting your phone.
  • Reconnect your hearing aids to Bluetooth, as detailed earlier.

If you require further assistance with any of your hearing devices or applications, please do not hesitate to contact us at (510) 841-0681 or click here to schedule a Tele Audiology consultation.

We hope to hear from you soon.

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Models, Features, Prices, and Reviews

ReSound is the flagship brand of GN Hearing, the world's fourth largest manufacturer of premium hearing aids. Headquartered in Denmark, GN Hearing is a subsidiary of GN Store Nord AS (GN Group), a holding company founded in 1869 as a telegraph company. GN is now one of the 'Big-Five' manufacturers that control more than 80 percent of the global market for hearing aids. Another division, GN Audio, markets the popular Jabra consumer earbuds and other headsets. GN Group currently has more than 5,500 employees and sells its hearing aids through a global network of hearing professionals in more than 100 countries worldwide.

ReSound hearing aids

2021: ReSound Key
2020: ReSound One
2019: ReSound Enzo Q
2018: ReSound LiNX Quattro
2017: ReSound LiNX 3D
2016: ReSound ENZO2
2015: ReSound LiNX2
2014: ReSound ENZO
2013: ReSound LiNX
2012: ReSound Vea, ReSound Verso
2010: ReSound Alera
2008: ReSound Sparx

ReSound hearing aid technologies

ReSound was the first to deliver Made-for-iPhone hearing aids. The wireless hearing aids hastened the transformation of hearing aids from devices used mainly for amplification to consumer electronic products used for phone calls, music streaming and other forms of connectivity, communication and entertainment. Prior to its iPhone hearing aids, ReSound was a pioneer in 2.4 GHz wireless technology streaming solutions. Among other things, ReSound wireless accessories were the first to eliminate cumbersome 'neck loops' that had been required to transmit audio signals to hearing aids.

Its latest chip platform, released in 2020, powers the high-end sound processing software in ReSound's premium One hearing aid family. Compared with ReSound's previous technology platform, the new “C6 Chip Platform” offers twice the memory and 50% more processing power. The platform delivers beamforming directionality, which enables improved speech understanding in background noise.

ReSound hearing aid prices

ReSound hearing aids range in price from $1,830 to $3,984 per device, depending on the model. Popular models include the LiNX Quattro, Enzo Q, and One.

ModelAverage Price
ReSound One 9$3,657
ReSound One 7$3,223
ReSound One 5$3,015
ReSound One 4$3,045
ReSound Enzo Q 9$3,984
ReSound Enzo Q 5$2,391
ReSound Enzo Q 7$3,397
ReSound LiNX Quattro 9$3,579
ReSound LiNX Quattro 5$2,476
ReSound LiNX Quattro 7$3,441

About Our Pricing Data

Average retail prices are calculated based on data from HearingTracker’s advertising platform. Consumers save an average of $804 per device on ReSound hearing aids when using Hearing Tracker’s hearing aid discounts platform.

ReSound Discounts Delivered to Your Inbox

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ReSound hearing aid models

ReSound makes premium hearing aids that are programmed by an audiologist or other hearing health professional based on the results of your hearing test. ReSound’s broad line of hearing aids serve all levels of hearing loss. Model styles range from custom invisible in-the-ear (ITE) to powerful behind-the-ear (BTE) solutions, with multiple levels of technology and features to accommodate users' individual needs. New ReSound hearing aids also offer multiple options utilizing lithium-ion rechargeable batteries. And ReSound control apps make it easy to change program settings on the fly.

Lineup of ReSound LiNX Quattro models

ReSound One hearing aids

ReSound One is GN Hearing’s latest flagship hearing aid. One shares many hardware and software features with the popular LiNX Quattro (released in 2018), and uses the same smartphone app (ReSound Smart 3D™) as previous generations of LiNX hearing aids. One appears to signal the end of line for the long-running LiNX series, which all started with the world's first Made-For-iPhone hearing aid back in 2013.

One inherits a very strong foundation from LiNX, and represents a radically new generation of hearing aids for ReSound, with the introduction of 'Microphone & Receiver-In-Ear (M&RIE)', a pioneering technology that places a microphone in the ear to improve sound quality, localization, and wind noise. ReSound is also introducing binaural beamforming directionality ('Ultra Focus') in One.

$3,015price for one unit for the lowest technology level. Based on prices submitted by 58 local hearing healthcare practices. Submitted prices are typically inclusive of generous warranties and local services.'>New Average savings of 26%

As of the moment, there are three One models available, which are all receiver-in-canal (RIC) models. Two of the available models (61 an 62 DRW) rely on disposable batteries, with a telecoil included in the 62 model. The 61-DRWC comes with rechargeable lithium-ion batteries, but lacks a telecoil. ReSound states that One will run for up to30 hours on a single 3-hour charge.

All One models offer direct wireless audio streaming from iOS and Android devices, and offer hands-free calling via the Phone Clip+ accessory. All models also offer best-in-class moisture and dust protection with IP68 ingress protection ratings. Remote programming is also available.

ReSound LiNX Quattro hearing aids

Of its previous flagship, ReSound said LiNX Quattro delivered its “most clear, natural, sound quality yet” (Of course, One holds the current title). They provide audio streaming from Apple iPhones, iPads, and iPods. Powered by ReSound's “Smart Hearing” sound processing platform technology, the hearing aids have an extended dynamic range and improved frequency response.

$2,476price for one unit for the lowest technology level. Based on prices submitted by 341 local hearing healthcare practices. Submitted prices are typically inclusive of generous warranties and local services.'>New Average savings of 18%

They also utilize a wireless radio featuring less lag time in streaming and stronger wireless signal strength for enhanced ear-to-ear performance and localization of sound (when compared to previous LiNX generations). A rechargeable option provides more than a full day of power, even when streaming phone calls, TV and music, with a portable charging case small enough to fit into a handbag or pocket.

Closed captions are available on this video. If you are using a mobile phone, please enable captions by clicking on the three small dots.

Resound Enzo Q hearing aids

ReSound ENZO Q hearing aids are based on the same technology platform as the LiNX Quattro, and provide the same sophisticated sound processing. The ENZO line is specifically made for consumers with severe-to-profound hearing loss. ENZO utilizes Binaural Directionality III to improve spatial sense by helping users locate sound. It also provides very high levels of amplification without feedback.

$2,391price for one unit for the lowest technology level. Based on prices submitted by 22 local hearing healthcare practices. Submitted prices are typically inclusive of generous warranties and local services.'>New Average savings of 31%

ReSound legacy hearing aid models

ReSound continues to support earlier hearing-aid models based on previous generations of its sound-processing technology. Because these models still provide high-performance sound processing and functionality, some audiologist may still sell them at lower price points than the latest models.

Legacy models include LiNX 3D, LiNX 2, LiNX, Vea, Enya, Verso, Alera, Lex, Vea, Magna, Live, Dot2, Ziga, Essence, Pulse, x-plore, Be, and Match hearing aids.

ReSound hearing aid apps and accessories

ReSound hearing aid wireless accessories transmit audio from your phone and TV directly to your hearing aids. And its smartphone apps let you control your hearing aid programs and Bluetooth settings. Following are accessories for the most recent popular ReSound hearing aid models. Make sure to check with your provider to see which accessories will work with your hearing aid model.

ReSound Unite Phone Clip+

The ReSound Unite Phone Clip+ streams phone calls and audio straight to your hearing aids from any Bluetooth-enabled mobile phone or smartphone. It’s a wireless device small enough to clip onto your shirt collar. Phone Clip+ also connects your hearing aids to two separate Bluetooth devices at the same time.

Accessory

Resound App Update

Unite Phone Clip+

Small enough to clip onto your shirt collar, it streams phone calls and audio to your hearing aids from any Bluetooth-enabled mobile phone or smartphone.

Compatible hearing aids

When the ReSound Phone Clip+ is used in conjunction with the ReSound TV Streamer 2, your phone's ringtone will override the audio streamed from the TV and allow you to decide whether to answer or reject a phone call.

TV Streamer 2

The ReSound Unite TV Streamer 2 streams stereo sound from the television directly to your hearing aids from up to 22 feet away. (The hearing aids have to be in a clear line of sight from the TV Streamer). All ReSound Smart Hearing aids and TV models are compatible with TV Streamer 2. And with standard cable connections, it can be used with your stereo system or computer as well.

Resound App For Macbook Pro

Accessory

Unite TV Streamer 2

Streams stereo sound from the television directly to your hearing aids from up to 22 feet away.

Compatible hearing aids

Micro Mic remote microphone

The ReSound Micro Mic remote microphone lets you hear from a distance up to 80 feet away (with a clear line of sight). A matchbox-sized wireless accessory, the Micro Mic can clip onto the wearer’s clothing and and transmit their voice directly to your hearing aids.

Accessory

Micro Mic

A matchbook-sized remote wireless microphone that lets you hear from a distance up to 80 feet away.

Compatible hearing aids

Multi Mic remote microphone

The ReSound Multi Mic is a flexible remote microphone that can be clipped to an individual’s clothing or set on a conference table to help you hear better in group meetings. It also connects with induction hearing loop and FM systems and has a standard 3.5 mm mini-jack input for streaming audio from a music player to your hearing aids or other device.

Accessory

Multi Mic

A flexible remote microphone that can either be clipped to clothes or used as a tabletop mic for meetings. Use the mini-jack input for streaming audio from a music player to your hearing aids.

Compatible hearing aids

Remote Control 2

ReSound Unite Remote Control 2 is a wireless handheld accessory that gives you simple control of the volume and program settings of your hearing aids. It also enables you to manage your streaming accessories. For instance, with a single touch it will activate the TV Streamer 2. A backlit display makes it easy to navigate your choices.

Accessory

Resound App Download

Unite Remote Control 2

Gives you push-button control of volume and program settings on your hearing aids and lets you manage streaming accessories.

Compatible hearing aids

Smartphone Control+ app

The ReSound Control+ app lets you control your hearing aid when used with the Phone Clip+. You can use adjust volume, change hearing-aid programs, and manage your streaming devices.

Accessory

Control+

Resound App Iphone

Compatible hearing aids

The Control+ app is available for the Apple iPhone, iPod, or iPod touch running iOS 7 or later. It is also available for Android smartphones running version 2.3.5 or later.

ReSound Smart 3D and Smart apps

ReSound Smart 3D and ReSound Smart are apps for iOS and Android devices. ReSound Smart 3D works with the latest ReSound hearing aids, including One, LiNX Quattro, LiNX 3D, and ENZO 3D. The Smart app works with earlier hearing aid models. You can use the apps to adjust the sound settings, manage tinnitus settings, and monitor your battery use, among other things. And you can use Smart 3D to have your provider make remote adjustments to your hearing aid programs.

Accessory

Resound app

ReSound Smart 3D app

Adjusts sound, volume and balance settings, tinnitus settings, and allows your provider to make remote adjustments to your hearing aid programs.

Compatible hearing aids

ReSound tinnitus solutions

ReSound hearing aids come with a built-in Tinnitus Sound Generator (TSG) to mask annoying ringing, humming and buzzing tinnitus sounds in your head and ears. Its NatureSounds feature offers soothing water-inspired sounds like “ocean”, “beach surf” and “calming waves.” It also lets you select sounds or music from Apple devices. And a ReSound Relief smartphone app offers dynamic sounds, tinnitus management guidance and a variety of exercises.